What is your return policy?

We accept returns on in stock items within 15 days of delivery under these strict conditions below. Store credit is issued. If these conditions are not meet, we will not allow returns. [Leathergoods] no returns. no exceptions. Please make sure measurements work prior to purchasing. [Stirrups] original condition and never placed on saddle. [Nylon Halters, Bell Boots and Sport boots]- No returns. No exceptions. [Saddle Pads] original condition and never placed on horse. MADE TO ORDER/CUSTOM/PREORDERS. No returns or cancellations.

Shipping

Please allow us 3-5 business days for us to process your order if in stock. We typically ship Tuesdays and Fridays. Please refer to your product description for turnaround times for made to order items.

We typically ship USPS first class and priority mail. Saddle pads ship UPS.

Desert Rose Equine is not responsible for packages being lost or returned due to being given an incorrect address. Please double check upon checkout your address. If it is incorrect, please email us as soon as you're aware. If the item is not already in the carriers hands, there is a possibility we can change the address. If it is already in the carriers hands, please contact the post office on your behalf.

You will receive a tracking number to your order email.

If your package is lost, damaged, marked as delivered, or delayed Desert Rose Equine is not responsible. Please contact the carrier on your behalf to address these issues with provided tracking number.

Our clients are responsible for duties, taxes or fees.

Returns

We accept returns on in stock items within 15 days of delivery under these strict conditions below. Store credit is issued. If these conditions are not meet, we will not allow returns.

[Leathergoods] no returns. no exceptions. Please make sure measurements work prior to purchasing.
[Stirrups] original condition and never placed on saddle.
[Nylon Halters, Bell Boots and Sport boots]- No returns. No exceptions.
[Saddle Pads] original condition and never placed on horse.
MADE TO ORDER/CUSTOM/PREORDERS. No returns or cancellations.

Please contact us atinfo@desertroseequine.comwith subject line ' Return'.

Customers are responsible to pay for return shipping UNLESS we're at fault. This we be discussed in return email.

Please contact us atinfo@desertroseequine.com to resolve the issue. If you can send pictures thats best! We're not responsible for misuse or lack of care of your items.Any defects should be reported within 30 days of delievery.

We can on a case by case basis. We do NOT repair sport boots, bell boots or nylon halters.

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