Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
-No Refunds Policy: If you purchase a custom item there is no refunds.
-In the event that we do agree on a refund, you'll need to ship your item(s) back at your own cost and once we receive the item(s) we'll issue a store credit.
-If anything breaks, fades, chips, falls off, or any other problem occurs, you can ship your tack back and we'll be happy to repair and ship it back to you. It'll be at no cost to you should it be maker error (my fault). If the product has been damaged due to you or your horse, then there will be a cost to cover shipping and repairs.
-Please be sure to care for your tack. Stirrups and conchos can be washed with soap and water.
-Stirrups have a three year warranty.
-If you receive your tack and are not happy with it the way it arrived, contact us within 7 days of receiving it.
-Desert Rose Equine is not responsible for a wrong shipping address entered either on the website or Paypal. PLEASE check your address.
-Please do not ask to change something major once you've placed an order as we most often order supplies needed for your tack within 24 hours of the purchase being made.
-If you need your item(s) by a certain date, please tell us before you place the order or else we cannot guarantee it'll be there by that date. Rush orders may sometimes be subject to an extra fee if we'll need to order in supplies using a faster method of shipping or ship overnight to you.
-ALL designs/work belong to Desert Rose Equine. If YOU send us your artwork than we will not reuse it. However, if the work was not drawn out or computer generated by you then it is OUR design and we have the right to resell it.
-On the same note as the above policy, if you do a brand or logo etc. on stirrups or tack, we will NOT duplicate your exact brand or logo for someone else.
-All designs are copyrighted by Desert Rose Equine. Designs are not to
be for personal or commercial use.
-DUE TO THE UN-PREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK AND ALL ACTIVITIES SURROUNDING THEM, DESERT ROSE EQUINE AND IT'S AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.
-Please note that not all turnaround times that we give for custom/premade orders are 100% guaranteed as there may be variations in scheduling dependent upon workload.
Desert Rose Equine
CS Email: DESERTROSEEQUINE@GMAIL.COM
CS Phone # 716.200.3313